Overview

Gender

male

im Gomez oversees the professional services team and is responsible for the successful implementation of customers on the Five9 platform. He has more than 25 years of contact center leadership experience with expertise in the operational and technical areas of multi-site contact center management. Jim also has extensive knowledge of global workforce management, call routing strategy design, IVR, and the efficient integration of computer and telephony systems across all contact channels.

Before joining Five9, Jim held various leadership positions at Verizon where his teams assessed, designed and implemented strategic enterprise contact center technology; he also led the design of Genesys, Cisco and Avaya call center platforms for major corporate customers. Prior to Verizon, he was Director of Global Call Center Operations at MCI.

Jim’s customer-focused, process-oriented approach to contact center operations ensures that businesses are properly armed with the correct tools to provide the most efficient and effective customer experience, in line with their business goals.